Fallen Pines Policies

Policies, Terms, and Customer Information

Last Updated: 1/02/2026

Welcome to Fallen Pines. By accessing our website or purchasing from us, you agree to the policies and terms outlined below. Please review them carefully. If you have any questions, we’re here to help.

1. Terms and Conditions

1.1 Acceptance of Terms

By using fallenpines.com (the “Site”) or purchasing any product from Fallen Pines (“we,” “us,” “our”), you acknowledge and agree to these Terms & Conditions (“Terms”).

If you do not agree, please stop using the Site immediately.

1.2 About Us

Fallen Pines is a North Idaho artisan studio specializing in handcrafted leather goods, jewelry, candles, accessories, and small-batch custom work. We reserve the right to modify products, pricing, or policies at any time.

1.3 Ordering & Payments

All orders are subject to acceptance and availability.
Full payment must be received at checkout.
Prices may change without notice.
Orders may be canceled by us due to fraud concerns, pricing errors, or inventory issues.

1.4 Precious Metals & Spot-Price Adjustments

Some products incorporate silver, gold, brass, copper, or other metals subject to global market fluctuations.

To ensure fair pricing:

Prices may adjust automatically to reflect current spot prices.
Once your order is placed, your price is locked, even if the market changes later.
Large or high-metal-content custom pieces may require price confirmation before production.
In cases of extreme volatility, we may delay fulfillment, offer alternatives, or issue a refund.

1.5 Processing & Production Times

All items are handcrafted. Typical lead times:

In-stock items: 1–3 business days
Made-to-order items: 5–10 business days
Custom/personalized items: 7–21 business days
Wholesale/bulk orders: Quoted individually

Processing times do not include shipping times.

1.6 Custom Work & Personalized Orders

Custom work may include engraving, monogramming, custom sizing, bespoke jewelry, candle scent formulation, and commissioned design.

Policies:

Payment is required upfront.
Design mockups (if applicable) must be approved before production.
Custom orders cannot be modified or canceled once production begins.
Custom items are non-refundable unless damaged or defective.
We may decline requests outside our capabilities or that infringe on trademarks or copyrights.

1.7 Intellectual Property

All Site content—including images, product designs, graphics, logos, and descriptions—is owned by Fallen Pines. You may not reproduce, distribute, or copy any content without written permission.

1.8 Limitation of Liability

To the fullest extent permitted by law, Fallen Pines is not liable for any indirect, incidental, or consequential damages arising from:

Use of our Site
Purchase or use of our products
Delayed shipments
Material pricing fluctuations
Carrier issues

Our total liability shall not exceed the amount paid for your order.

1.9 Governing Law

These Terms are governed by the laws of the State of Idaho. Any dispute must be resolved in Idaho state or federal courts.

2. Refund & Return Policy

2.1 Overview

We want you to love your purchase. Because we create handcrafted and often personalized goods, our return policies vary by item type.

2.2 Eligible Returns

Non-custom, non-personalized items may be returned within 30 days of delivery if:

Unused
In original condition
In original packaging

Customers are responsible for return shipping unless the item was defective or damaged on arrival.

2.3 Non-Returnable Items

The following items cannot be returned:

Custom work
Personalized items
Monogrammed leather
Custom jewelry
Special sizing
Custom candle scents
Made-to-order items
Limited-run or bespoke items
Clearance or final-sale items

2.4 Damaged or Defective Items

If your item arrives damaged:

Notify us within 7 days of delivery
Provide photos of the damage and packaging
We will repair, replace, or refund at our discretion

2.5 Refunds

Approved refunds will be issued to the original payment method. Banks typically process refunds within 3–10 business days.

2.6 Exchanges

We will exchange non-custom items when possible.
Custom items cannot be exchanged.

2.7 Cancellations

Non-custom orders may be canceled before shipment.
Custom orders cannot be canceled once work has begun.

3. Shipping Policy

3.1 Processing Times

Processing time varies per item category as listed in Section 1.5.

3.2 Shipping Methods

We primarily ship via:

USPS
UPS
FedEx

Shipping rates are flat; $8 for Standard Ground (4-7 days), and $15 for Priority Shipping (2-3 days).

3.3 Free Shipping Threshold

Free shipping is available when your cart meets or exceeds $150. Though, there is always the option to pay for expedited shipping if you want your items sooner.

3.4 Tracking Information

Tracking numbers are emailed once your order ships.

3.5 Incorrect Addresses

We are not responsible for:

Customer address mistakes
Packages delivered to incorrect addresses
Return-to-sender fees

If a package returns to us, reshipping costs will be billed to the customer.

3.6 Shipping Delays

We are not liable for shipping delays caused by:

Carriers
Weather
Holidays
Customs (international)
Supply shortages
Precious-metal sourcing delays

3.7 Lost or Stolen Packages

If your tracking says delivered but the package is missing:

Check with neighbors/household members
Verify the address
Contact the carrier

We will assist but cannot refund or replace stolen packages.

4. Privacy Policy

4.1 Introduction

We value your privacy and are committed to protecting your personal information.

4.2 Information We Collect

Information You Provide

Name
Email
Shipping/billing address
Payment info
Phone number
Custom order details

Information Collected Automatically

IP address
Device and browser type
Usage data
Cookies and analytics
Traffic/referral information

Payment Information

We never store complete credit card numbers. Payments are processed securely through PCI-compliant providers.

4.3 How We Use Your Information

We use your information to:

Process orders
Provide customer support
Improve product offerings
Send order updates
Send marketing emails if you opt in
Detect fraud
Comply with legal requirements

4.4 Sharing Your Information

We do not sell your data.
We may share your information with:

Shopify
Payment processors
Shipping carriers
Email providers
Fraud-prevention tools

4.5 Cookies

We use cookies to enhance your browsing experience and analyze traffic. You may disable cookies in your browser settings.

4.6 Data Retention

We retain customer data only as long as necessary to fulfill orders or meet legal obligations.

4.7 Your Rights

Depending on your region, you may request:

Access to your data
Deletion
Correction
Opt-out of marketing
Data export

4.8 Security

We use industry-standard encryption, firewalls, and access control to protect your information.

5. Contact Information

For any questions about these terms, privacy practices, or your order:
Fallen Pines
Email: support@fallenpines.com

6. Frequently Asked Questions (FAQ)

Q: How long does it take to receive my order?

Most orders ship in 2–10 business days depending on whether the item is in stock, made-to-order, or custom.

Q: Do you accept returns?

Yes, for non-custom items returned within 30 days and in unused condition.
Custom and personalized items cannot be returned.

Q: Can I cancel my order?

Non-custom orders can be canceled before shipping.
Custom orders cannot be canceled once production starts.

Q: Do you offer wholesale or bulk orders?

Yes, depending on the product. Contact us for lead times and pricing.

Q: Do precious metal prices affect my order total?

Prices may adjust based on the current spot market until the moment you place your order.
Once your order is placed, your price is locked.

Q: Do you accept fully-custom orders?

At this time, we do not accept custom projects. But we do offer personalization options on some products.

Q: How do I request my data or ask privacy-related questions?

Email us at support@fallenpines.com with your request.