Black and white illustration of a mountain landscape with trees, animals, and a banner with 'Fallen Pines FAQ'.

Just north of Coeur d'Alene outside of Athol, in an area known as the North Idaho Snow Belt.

Everything we sell is made by hand in small batches.

We use full-grain leather, solid metals like copper and sterling silver, natural wood, and clean-burning wax blends.

Because a human made them. Small variations are the natural result of handwork and real materials. They embody the soul of the piece.

It will be the same design, materials, and construction. The exact grain pattern, patina, or flame coloration will vary slightly.

Some items may totally transform over time. Leather gets darker, metal becomes softer, copper shifts its tone. Nonetheless, we coat certain products with a tough finish to preserve the unique patina right here in our studio.

No worries! Just inform us of the problem and we will respond with the next steps. Basically, you ship the product our way, and we'll reapply that coating for you. It'll be $20 plus shipping. Keep in mind, this is just for the coating, not the product itself.

Yes. Our candles are hand-poured and are made with a beeswax-soy blend and clean fragrance oils.

Use them. Wipe them down occasionally and condition lightly if they feel dry. Leather wants to work.

In many cases, yes. Reach out and we’ll talk options.

Use our sizing guide. Guessing rarely ends well.

Depending on the piece, yes. Some designs allow it, some don’t.

Some are ready to ship, others are made to order. Product pages will tell you which is which.

Because we make things slowly and in small batches. When they’re gone, they’re gone until we make more. But feel free to reach out to us is there is something you can't live without. We'll do our best to accommodate!

Sometimes. If it fits our style and workflow, we’re open to it.

Not at this time.

Processing times vary by product. We ship as soon as your piece is ready—not before.

Currently we ship only within the U.S.

You’ll receive tracking information as soon as it goes out the door.

We offer 30-day returns and exchanges on unused, non-custom items.

Contact us immediately. We’ll make it right.

Because mass production cuts corners. We don’t.

Limited quantities, hands-on work, and no rush.

Use the contact page. We read everything.

If something we made needs attention down the road, talk to us. We stand behind our work.

We sure do! The Fallen Pines VIP Club is a quiet thank-you for returning customers. Once a customer reaches $500 in lifetime purchases, they’re automatically included. There’s no sign-up form and no points system. Membership is earned through continued support of our work.

VIP members receive 10% off all products, early access to new releases, and priority processing when possible. Members also receive a small annual thank-you item created exclusively for our VIP customers.